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    Return Policy

    General Return Policy
    Customer Refunds
    Refund for Credit or Exchange

    General Return Policy

    The Sales Manager must authorize all returns or exchanges. Contact us for an RGA# (Return Goods Authorization).

    All claims for shortages and/or damages must be placed within five days of receipt of merchandise.

    All returned merchandise must be received by Bay Power in saleable condition, unless the merchandise is found to be defective.

    All returns/exchanges must be made within 30 days of invoice date.

    No returns after 30 days without prior approval.

    All returns/exchanges are subject to a 25% restocking charge (depending on order) plus all freight charges, at the discretion of the sales manager

    Customer Returns

    The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.

    Return shipments to:

    Bay Power
    Returned Goods
    1095 N. 7th St.
    San Jose, CA 95112

    Indicate either refund or exchange within the returned package.

    RGA# must be written on correspondence paperwork, and/or packaging

    Refund for Credit or Exchange

    Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.

    The internal paperwork for credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise.

    All refunds are applied to the individual customer account unless otherwise specified by Sales Manager or Accounting Department.

    Any form of reimbursement is consistent with the original method of payment.

    If you have any questions in regards to this policy, please do not hesitate to contact us.